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Evidence Guide: MSS405047 - Undertake analysis of cost and waste in terms of customer value

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS405047 - Undertake analysis of cost and waste in terms of customer value

What evidence can you provide to prove your understanding of each of the following citeria?

Determine appropriate costs and waste (muda) in terms of customer-perceived value

  1. Identify features and benefits of process, product or service that reflect customer- perceived value
  2. Review process, product or service to determine process steps or features which deliver customer perceived value
  3. Identify additional features that may improve saleability
  4. Analyse cost components of process, product or service to determine costs that deliver customer value, appropriate costs and muda
  5. Analyse muda cost components to identify options to reduce direct and indirect muda costs
Identify features and benefits of process, product or service that reflect customer- perceived value

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review process, product or service to determine process steps or features which deliver customer perceived value

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify additional features that may improve saleability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse cost components of process, product or service to determine costs that deliver customer value, appropriate costs and muda

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse muda cost components to identify options to reduce direct and indirect muda costs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine process waste (muda) in terms of customer- perceived value

  1. Review process or operational steps with reference to customer-perceived value to determine cost impact of muda
  2. Review performance data with reference to customer-perceived value to determine cost impact of muda
  3. Consult with stakeholders to confirm identified muda and determine options to reduce waste
Review process or operational steps with reference to customer-perceived value to determine cost impact of muda

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review performance data with reference to customer-perceived value to determine cost impact of muda

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with stakeholders to confirm identified muda and determine options to reduce waste

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend improvements

  1. Determine expected cost improvement and impact on customer-perceived value from waste reduction options
  2. Determine cost and expected customer value from proposed additional features
  3. Short list actions which maximise expected customer value and minimise costs
  4. Seek input from stakeholders to develop recommendations, including initial plans or scoping, for short listed actions
  5. Submit recommendations according to approval processes
Determine expected cost improvement and impact on customer-perceived value from waste reduction options

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine cost and expected customer value from proposed additional features

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Short list actions which maximise expected customer value and minimise costs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek input from stakeholders to develop recommendations, including initial plans or scoping, for short listed actions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Submit recommendations according to approval processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge